Tools And Techniques Used For It Support - 1480 Words

Tools and Techniques used in IT support Tools Helpdesk software is a commonly used tool in IT support as it can speed up problem solving process. It allows for quick assignment of tasks, and easy task logging, the ability for users to raise issues easy, for the helpdesk staff to assign and complete tasks quickly, as well as the ability to see similar previous issues, and apply a known solution to the issue. Antivirus Software is an essential tool, it provides protection against malicious code which can damage machines and steal data. Use of antivirus software can show which machines are the most vulnerable, as well as the types of attack as well as the source as to prevent future issues. VNC, Virtual network computing allows helpdesk†¦show more content†¦Multimeters are used to identify the source of an electrical hardware issue, it can be used to see what part of a machine is damaged, and to check that the circuitry of the chipboard is allowing the correct flow of electricity. It can be used to ensure that a power supply is working correctly, by checking the voltages of each rail. Toolkits contain tools such as screwdrivers, brushes, wirestrippers, plyers, allen keys and various other equipment that can be used to service a machine. These tools allow a technician to access a machine, and take it apart, as well as clean it if necessary. Techniques Questioning is a very important technique as it allows the technician to identify the issue the user is having. It can also be used to figure out if the user is capable of fixing the issue themselves, as to speed up the troubleshooting process. Use of fault logs is important as it can identify the issue that a machine is having, and point the technician directly to the cause. They are also useful as they can show a trend of common issues that a machine has. Use of solutions database is important to a helpdesk, as it speeds up the troubleshooting process massively. This allows the technician to find out the fix for the issue from a list of similar or identical issues that have occurred in the past, removing the need for testing various fixes until one is found. Compare a range of hardware and software troubleshooting toolsShow MoreRelatedThe Desctiption of the Service Desk1159 Words   |  5 Pagesdissatisfaction.This paper provides a wider literature review on service support and provides a more detailed case study description. The IT service desk provides customers and users with support for using IT services such as application services, operational services and value enabling services. The main task of the service desk is to effectively communicate with customers. Besides, keeping customers and users informed on the progress of their support requests. In this article has identified ten key steps forRead MoreThis Paper Explores Some Of The Techniques And Tools That1149 Words   |  5 PagesThis paper explores some of the techniques and tools that are used by terrorist leaders to try to influence and change the mindsets of people. Political and religious motived techniques that are used by terrorist leaders are discussed in the paper. The paper also discuses how terrorist leaders have used the internet to gain support, influence, and recruit new members, Keywords: Terrorist, Political and religious motives, internet Over the years there has been many different terroristRead MoreDad (Data Analysis and Design)1117 Words   |  5 Pagesmanipulation and query tools and techniques 4. Implement and test database design. 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