Introduction Of A Six Sigma Project Has Been Performed On...

Introduction A six-sigma project has been performed on Music Co. as the company was experiencing a high number of tickets relating to its digital release planning system that caused delays in expected release date. The delays affected customer satisfaction because if the music vendor did not release their recording on time, it would lead the customer to opt for a pirated version, which also causes company loss in sales. The company hopes the project team can use DMAIC to analyze and improve their release process in a timely fashion with fewer errors. They also hope to find out what reasons caused the delays and eliminate the root causes. The planning involves various human based processes, so the company wants to achieve as few errors as possible. Summary Before they start to utilize DMAIC into this project, they have created a project qualification checklist to weigh and focus on segments that they should concentrate and improve on. However, they finalized this project as a must-do and will be able to grow the process but cannot reengineer the whole procedure. As stated above, the company used DMAIC to define the problem and solve it. In this project, the author has also included lessons learned at the end of the project. So the report has been well-classified into 5 parts accordingly - Define, Measure, Analyze, Improve, and Control. Step 1: Define phase In this phase, the project team created a SIPOC diagram to analyze the complete overview of the operation process.Show MoreRelatedCase Study : Record Label Music Co Essay2010 Words   |  9 Pages1.0. Introduction This assessment deals about the issues and the challenges faced by the record label Music Co, which consisted of a high number of incident tickets concerning its digital release planning system. As reported mostly by the sales team record label company, most of the issue was a result of delays in a release leading to dysfunction of the company creating a lot of user un-satisfaction. In order to resolve this issue, Six Sigma DMAIC project has been implemented. 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